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Microsoft Dynamics 365 Marketing

Relationship with meaningful customers and grow your business

Turn prospects into business relationships

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Create and nurture leads
Run targeted, multi-channel campaigns and personalize each buyer’s journey to generate more sales-ready leads.

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Align sales and marketing
Create seamless customer experiences through marketing automation, shared data, and processes connected to Dynamics 365 Sales.

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Make informed decisions
Improve automated marketing performance with AI-driven insights, lead scoring, and custom dashboards, plus gain a 360-degree view.

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Grow with an adaptable platform
Personalize and extend the capabilities of your app by connecting it with the apps and services you already use.

Dynamics 365 Marketing Capabilities

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Engage customers in real-time

  • Nurture customers based on their interactions across email, mobile, social media, custom channels, and in-person touchpoints.

  • With a deep understanding of the customer, engage one on one using personalized journeys triggered by customer interactions. Take advantage of built-in event triggers, or build custom ones.

  • Reach customers through digital channels and in-person interactions across marketing, sales, and service. Engage them in their preferred channels and timing using AI-driven recommendations.

Win customers and earn loyalty faster

  • Create personalized journeys using demographics and behaviors to orchestrate experiences across marketing, commerce, sales, and service.

  • Easily create segments for contacts and leads, no matter how complex the targeting criteria, using segment builder and natural language.

  • Empower customer experience, customer service, sales, marketing, or any other team looking to deepen relationships with customers to design journeys that span your business.

  • Send periodic newsletters, transactional emails, and timely personalized notifications. 

  • Nurture registrants before, during, and after to improve attendee engagement and deliver world-class webinars with Microsoft Teams.

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Make informed decisions by Microsoft Dynamics 365 Marketing

  • Improve marketing ROI with prebuilt dashboards and marketing analyzers—or build your own custom dashboards.

  • Share and incorporate data across all your Dynamics 365 applications, including Dynamics 365 Sales, for seamless processes and a single version of truth for decision-making.

  • Prioritize and focus efforts based on multiple lead scoring models, A/B testing for emails, and smart scheduling.

  • Target the right audience and focus on the highest-priority leads with data from Dynamics 365 Customer Insights, an intuitive customer data platform (CDP) that unlocks insights and provides a single 360-degree view of customers.

Grow with an adaptable platform

  • Adapt Marketing to your needs using tools like no-code visual editors that simplify build-and-deploy processes for the web and mobile apps.

  • Easily integrate data from Dynamics 365 and third-party apps and systems. Automate processes with either built-in workflows or create new Microsoft Power Automate workflows.

  • Enhance marketing campaigns and inform target segments with the customer journey and segment APIs.

  • Market globally while maintaining compliance with today’s global privacy and trust requirements. Request, capture, and store consent—a core tenet of GDPR—and drive your marketing activities based on consent given by your audience.

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Elevate customer experiences

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WCS is experienced and trusted in implementing correctly and efficiently.

Why should partner with
PT. Wahana Ciptasinatria (WCS)?

We are a Business Solution Division
Wahana Ciptasinatria (WCS) is a business solution, IT solution, ERP company established in 1995 as one of five business units under the Cormic Technology Group of Companies, providing End to End IT Solutions to corporate customers in Indonesia. Headquartered in Jakarta with Office branches in Surabaya and Bandung,

One of the best ERP System partners of Microsoft

Approximately 220 employees, covering sales, customer success, technology specialists, and consulting

More than 150 successful projects in Indonesia, both enterprises and SMBs

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