Microsoft Dynamics 365 Commerce

A personalized shopping experience across physical and digital channels

Elevate your brand with Dynamics 365 Commerce

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Engage customers across channels
Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless

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Build loyalty and exceed expectations
A comprehensive view of each customer on a unified platform, responding to their needs and building lasting relationships

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Streamline and optimize your retail operations
Create a frictionless trading experience with back-office operations that are integrated and optimized through AI

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Get everything to build and run digital commerce
Grow your business with an end-to-end commerce solution that scales to your needs across both traditional e-commerce and emerging channels.

Dynamics 365 Commerce Capabilities

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Engage customers across channels

  • Deliver a seamless, unified shopping experience by connecting digital, in-store, and back-office operations on an omnichannel commerce platform.

  • Offer consistent, frictionless engagement across online and offline channels. Let customers decide when, how, and where they want to purchase—on any device.

  • Provide choice and convenience with connected ordering and fulfillment tools. Let customers buy online and pick up in-store or receive home delivery.

  • Create and manage sales promotions across all channels, organized by store, catalog, or customer affiliation with accurate, real-time omnichannel sales and cost data.

Build loyalty and exceed expectations

  • Personalize customer experiences across retail channels, helping exceed customer expectations through tailored product selection.

  • Expand customer choice through endless aisles, offering access to your full product catalog whether in-store or online, regardless of stock levels or location.

  • Get a 360-degree view of your customer by adding Dynamics 365 Customer Insights. Connect physical and digital storefronts into a single view of transactions, observational data, and behavioral data.

  • Empower your employees to foster lasting relationships through AI-driven recommendations, insights, and loyalty programs.

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Modernize retail store and streamline operations

  • Maximize profitability with AI-driven recommendations of the right products at the right time and price.

  • Get an accurate view of inventory, centrally tracking product information, categories, assortment, and pricing.

  • Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.

  • Accurately forecast customer demand with actionable insights provided by historical sales and purchase data.

  • Streamline sourcing and replenishment, helping acquire the best prices from vendors, and knowing the right moment to replenish inventory.

Get everything to build and run digital commerce

  • Create engaging, intelligent digital storefronts with built-in web authoring and easy-to-use development tools.

  • Better engage shoppers by delivering personalized, appealing web experiences with content-driven commerce strategies

  • Streamline management across channels via a connected marketing and commerce platform—providing a single view of content, assets, promotions, inventory, and pricing.

  • Help customers find products easily—both online and in-store—with intelligent, context-aware product search.

  • Increase customer conversion with AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.

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Get the most out of retail commerce with a unified solution

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WCS is experienced and trusted in implementing correctly and efficiently.

Why should partner with
PT. Wahana Ciptasinatria (WCS)?

We are a Business Solution Division
Wahana Ciptasinatria (WCS) is a business solution, IT solution, ERP company established in 1995 as one of five business units under the Cormic Technology Group of Companies, providing End to End IT Solutions to corporate customers in Indonesia. Headquartered in Jakarta with Office branches in Surabaya and Bandung,

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One of the best ERP System partners of Microsoft

220
Approximately 220 employees, covering sales, customer success, technology specialists, and consulting

150+
More than 150 successful projects in Indonesia, both enterprises and SMBs