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Microsoft Dynamics 365 Field Service

Provide great customer experience using Dynamics 365 Field Service

Start your digital transformation with Microsoft Dynamics 365 Field Service

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Deliver service proactively
Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.

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Schedule resources intelligently
Dispatch technicians when and where they’re needed most, delivering exceptional on-site customer experiences while optimizing your resources and costs.

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Fix issues successfully
Ensure your technicians have the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.

Dynamics 365 Field Service Capabilities

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Tailor customer engagements

  • Engage with your customers. Meet customer expectations with on-time scheduling and technician location information.

  • Provide post-engagement surveys. Gain customer insights with automated, personalized customer surveys after completing field service calls using Dynamics 365 Customer Voice.

  • Offer self-service scheduling. Provide self-scheduling options for the convenience of your customers.

Elevate employee effectiveness

  • Give technicians access to in-context help. Use Field Service to capture asset information through inspections, and get real-time remote expert support via Dynamics 365 Remote Assist and other mixed-reality tools.

  • Resolve cases faster with remote collaboration. Consult with experts in real-time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist.

  • Streamline tasks through a mobile-optimized experience. Use the Field Service mobile app to track service activity—including offline access to bookings, work orders, and assets—and respond to the Internet of Things (IoT) alerts and commands in the field.

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Optimize service operations

  • Dispatch the right technician. Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.

  • Better manage resource assignments. Use the drag-and-drop schedule board and interactive map to assign the nearest available technician.

  • Automate scheduling. Minimize travel time and maximize utilization while responding to delays, cancellations, and urgent work by using the built-in schedule board optimization.

  • Optimize service and resources. Use the rich insights dashboards to help service managers analyze opportunities to increase first-time fix rates.

Deliver proactive service

  • Avoid service calls. Remotely detect and proactively resolve issues before customers are aware using Internet of Things (IoT) sensors.

  • Transform your business. Turn your cost center into a profit center by moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.

  • Get a 360-degree view of customer assets. Exceed expectations with the combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and service-level agreements.

  • Effectively manage asset history. Ensure that technicians have the latest asset data, synchronized across Dynamics 365 Finance and Supply Chain Management, to improve service accuracy.

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Resolve service issues the first time, every time

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WCS is experienced and trusted in implementing correctly and efficiently.

Why should partner with
PT. Wahana Ciptasinatria (WCS)?

We are a Business Solution Division
Wahana Ciptasinatria (WCS) is a business solution, IT solution, ERP company established in 1995 as one of five business units under the Cormic Technology Group of Companies, providing End to End IT Solutions to corporate customers in Indonesia. Headquartered in Jakarta with Office branches in Surabaya and Bandung,

One of the best ERP System partners of Microsoft

Approximately 220 employees, covering sales, customer success, technology specialists, and consulting

More than 150 successful projects in Indonesia, both enterprises and SMBs

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