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Sarinah - Thamrin Building 11th Floor, Suite #11.01

MH Thamrin Street Kav.11, Central Jakarta
(021) 3192 5586
(021) 3192 5587
(021) 3983 3452

Surabaya Office
Graha SA Building 6th Floor, Suite #609 Raya Gubeng
Number 19-21 Surabaya 60281, Indonesia
(031) 503 1779 
(031) 503 1729

 

 

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Dynamics 365 Customer Service

Earn loyalty with personalized customer service

Customer is the king. Improve customer service with a single, unified experience that delivers end-to-end service across every channel to earn customer loyalty and empowering agents, as well as adapt to changing needs

Omni-channel engagement

 

Deliver a personalized, consistent customer service across their choice of device and channel, including social media, everytime and everywhere.

  • Use an integrated platform for consistency and visibility across channels

  • Get deeper insights with a 360-degree customer view

  • Personalize interactions based on past interactions and behavior

Self-service and communities

Get your customers to find answer on their own, as well as access a community space to connect with peers and subject-matter experts. Customers can transit to assisted support seamlessly, if required.

  • Offer access to customer service anytime, anywhere

  • Deliver real-time service that’s optimized for any mobile operating system and device

Agent enablement

Give your agents the tools, guidance, and data needed to resolves issue in order to succeed. Agents speed up resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place

  • Support agents with visual interface delivering role-tailored experience

  • Manage cases faster and provide differentiated levels of support

  • Speed resolution using machine learning and advanced analytics capabilities

Unified knowledge

Deliver consistent answer across channels by a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics.

  • Deliver the right answer at the right time across channels

  • Capture content from social media, service interactions, and experts

  • Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs

Contact us when you need more info about Microsoft Dynamics 365 for Customer Service